EZWANI APPAREL SDN. BHD. (202601019996 (1682093A)) operates ezwaniapparel.com for sport wear, unisex jersey and T-shirt products. Our contact email is ezwaniapparel@outlook.com and our business address is NO. 61, JALAN CAHAYA BARU 1, TAMAN BANDAR CAHAYA BARU, 83700 YONG PENG JOHOR.
Return And Exchange Eligibility
Customers must contact us within 24 hours of receiving an order if there is a wrong item, size issue caused by our fulfilment error, manufacturing defect, or damage on arrival. Items must be unused, unwashed, unaltered, free from stains or odours, and returned with original tags, packaging, and proof of purchase.
Non-Returnable Items
For hygiene and quality reasons, worn, washed, customised, personalised, clearance, or customer-damaged apparel cannot be returned or exchanged unless required by law or caused by our fulfilment error.
Refunds
Approved refunds are processed after returned items are inspected. Refunds are normally made through the original payment method or another agreed method. Delivery fees, payment charges, or return shipping costs may be excluded unless the issue was caused by us.
Exchanges
Size or product exchanges are subject to stock availability and inspection approval. If the requested replacement is unavailable, we may offer an alternative item, store credit, or refund where appropriate.
How To Request Support
Email ezwaniapparel@outlook.com with the order details, photos of the issue, and a short explanation before sending any item back.